Customs Fees and VAT ChargesUpdated 10 months ago
The customer is responsible for all potential customs fees and rates.
If you refuse to accept your package at customs due to high customs fees, we are not responsible for refunding that order or reshipping the order via another carrier. The package will be abandoned at customs. If you want a refund on your order, please contact us at [email protected].
Four Sigmatic is not responsible for reshipping orders that are refused at customs. If customs refuses a package, sends it back to us, and we receive it back from customs, we can issue you a refund for the order only if we receive the package back and if the contents are in sellable condition.
In the event the package is not returned to us by customs or is lost in transit, we cannot issue you a refund. We are not responsible for paying for the package to be returned to us or for reimbursing the customer for that cost.
International orders/shipments may be subject to the possible opening of packages and inspection of goods by customs officials in the country of delivery.
Four Sigmatic is not responsible for orders that are held up at customs, damaged by customs, or refused entrance by customs due to this process.
NOTE: Possible custom and duty charges will occur especially for International and Canadian customers. These charges will be determined based on the retail value of the products and not on discounted or sales prices.
Not finding what you’re looking for? Please feel free to reach out to our Customer Success Team at [email protected] or (213) 699-4616 and we’d be happy to help!