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Ordering + Shipping

US and Canada Shipping Rates and Times

All orders typically process to ship within 24-48 hours. United States: Our average shipping time within the United States is 3-5 business days. All orders $100 and over within the US will receive free shipping. For orders under $100, the shipping co

International Shipping Rates and Time

For international orders outside of the US and Canada, please visit our EU website HERE. All orders over €100 will include free shipping. We will ship via DHL to nearly all of our international locations and all international shipments are sent from

How do I track my order?

All tracking information is sent via email when your package has shipped. If you are unable to find this email, please contact us at [email protected], and we are happy to send your tracking over!

How do I cancel an order?

If you need to cancel an order, please reach out to our Support Team right away at [email protected] or (213) 699-4616. *Please note that once an order has been fulfilled, it can no longer be canceled.

Returns & Refunds

Returns & Refunds If you are unhappy with your purchase for any reason, please contact us at [email protected]. We have a money-back guarantee, and we are happy to issue a product refund if you are not satisfied with your purchase. Price-Adjus

Customs Fees and VAT Charges

The customer is responsible for all potential customs fees and rates. If you refuse to accept your package at customs due to high customs fees, we are not responsible for refunding that order or reshipping the order via another carrier. The package w

Where can I buy these products? Do you have resellers / distributors?

We have multiple resellers where you can purchase our products! Find a store near you here: Another great way to try the product is to meet us at events or at our reseller locations. You can also find Mauri or Ma

Discount Codes

Discount codes can be entered at checkout in the discount code section. Only one discount is valid per order. If you forget to enter a discount code at checkout, just email us and we are happy to apply the code retroactively! Each discount code is v

What countries do you ship to?

We currently ship to Andorra, Australia, Austria, Belgium, Bulgaria, Canada, China, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Greenland, Guernsey, Hong Kong SAR, Hungary, Iceland, India, Ireland, Isle Of

How do I reset my password?

To reset your password, select the "Forgot your password?" option on this page for our US and Canadian customers and this page for all of our international customers :) If you receive a message that your account does not exist, please reach out to ou

I can't log into my account, what do I do?

We're so sorry for the trouble! This may be due to the online login portion of your account not being activated yet. Please email us at [email protected] and we will send over an account activation link to your email!

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